Terms of Service, Cancellation, and Refund

Terms of Service, Cancellation, and Refund Policy

Terms of Service

At El Bosque de la Eternidad, we offer funeral services, including the delivery of urns and ash scattering ceremonies in Monegrillo, Zaragoza, Spain. These services do not involve the shipment of physical products and are performed in person, on the date and time agreed upon with the client.

Upon payment confirmation, you will receive an email with service details and information to coordinate the date and time.

If the service requires advance booking, we will send you a link to select an available date.

Services are provided exclusively in Monegrillo and nearby areas, as agreed with the client.

Cancellation and Refund Policy

In accordance with current legislation in Spain and the European Union, funeral services are considered personalized and scheduled execution services, and are therefore exempt from the 14-day right of withdrawal when they have already begun or when a specific service date has been set.

However, we apply the following conditions:

Cancellations at least 7 days in advance: a full refund or a date change can be requested at no additional cost.

Cancellations between 3 and 6 days before the service: a 50% refund or a date change with a possible surcharge is offered.

Cancellations less than 72 hours before: no refunds will be issued, except in cases of duly justified force majeure.

If El Bosque de la Eternidad is unable to provide the service due to reasons attributable to us, a rescheduling at no cost or a full refund will be offered.

For any questions or cancellation requests, please contact us at:
Email: contacto@bosquedelaeternidad.com
Phone: +34618629915 / +34657679955