Privacy policy

Last Updated: June 4, 2025

This Privacy Policy describes how Bosque de la Eternidad (hereinafter, the “Site”, “we” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase on www.bosquedelaeternidad.com (hereinafter, the “Site”), or contact us in any other way regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, the terms “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other measures required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses identified below, we may use the information we collect to communicate with you, provide and improve the Services, meet any legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and those of our users and others.

Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. “Personal information” refers to information that identifies or describes you individually, as well as information that may be associated with you. The following sections describe the categories and specific types of personal data we collect:

  1. Information You Provide Directly

    • Contact details: name, address, phone number, email.

    • Order information: your name, billing address, shipping address, payment confirmation, email, and phone number.

    • Account information: username, password, security questions, and other account security details.

    • Customer service information: any information you choose to include in communications with us via the Services.

    Some Service features may require you to provide certain information directly. You may opt not to provide it; however, this may prevent access to certain features.

  2. Information We Collect About Your Usage
    We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details of how you access and use our Site and account, including device information, browser information, network connection, IP address, and other interaction data.

  3. Information We Obtain from Third Parties
    We may obtain information about you from third parties, including vendors and service providers collecting data on our behalf, such as:

    • Companies supporting our Site and Services, such as Shopify.

    • Payment processors collecting payment information (e.g., bank account, credit or debit card details, billing address) to process payments, fulfill your orders, or deliver requested products or services.

    • When you visit our Site, open or click on our emails, or interact with our Services or ads, we or third parties working with us may automatically collect information via online tracking technologies such as pixels, web beacons, SDKs, external libraries, and cookies.

All third‑party information is handled in accordance with this Privacy Policy. See the Third‑Party Websites and Linkssection below.

Use of Your Personal Information

  • Provision of Services and Products: We use your data to fulfill our contract with you—processing payments, preparing orders, sending account- and purchase-related notifications, managing returns or exchanges, account creation, shipping, etc. We also allow you to connect your account with other Shopify services per your choice. Shopify processes your information under its Privacy Policy.

  • Marketing and Advertising: We may use your data for promotional and marketing purposes—emails, texts, postal mail, ads on and off the Site—based on your personal information to personalize content. For EEA residents, the legal basis is our legitimate interest under Art. 6(1)(f) GDPR.

  • Security and Fraud Prevention: We use your information to detect, investigate, or mitigate fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping credentials secure. Promptly contact us if you suspect compromise. For EEA residents, this is based on our legitimate interest under Art. 6(1)(f) GDPR.

  • Communications and Service Improvement: We use your data for customer service and Service improvement, which is a legitimate interest under Art. 6(1)(f) GDPR.

Cookies

Our Site uses cookies. For details on Shopify’s cookies, see Shopify's Cookies Policy. We use cookies to operate and improve our Site and Services—remembering actions and preferences, analytics, etc. Third parties may also use cookies to personalize Site services, products, and advertising. You can configure your browser to block or delete cookies, but this may impact Site functionality and user experience.

Disclosure of Your Personal Information

We may share your data in certain circumstances:

  • With service providers acting on our behalf (e.g., IT, payment processors, analytics, customer service, cloud storage, fulfillment).

  • With business and marketing partners to display ads and provide services.

  • When you request or consent to disclosure, like product delivery or via social‑media widgets or login integrations.

  • With affiliates for legitimate business operations.

  • In connection with business transactions—mergers, acquisitions, bankruptcy—or legal compliance, enforcing Terms of Service, defending Services and our rights.

We disclose the following categories:

  • Identifiers (contact, order, account info)

  • Commercial info (purchase, order, customer service data)

  • Online activity data (Usage Data)

  • Geolocation data (e.g. IP‑derived location)

Recipients include service providers, marketing partners, affiliates. We do not use or disclose sensitive personal information without consent or for inferring characteristics about you. With your consent, we share data for advertising and marketing as described.

Third‑Party Websites and Links

Our Site may link to external sites not operated by us. Review their privacy and security policies before use. We are not responsible for their content or practices.

Children’s Information

Our Services are not for children and we do not knowingly collect information on minors. If you’re a parent/guardian and a minor provided info, contact us to request deletion. We have no actual knowledge of sharing or selling personal data of minors under 16.

Security and Retention

No security is perfect, so we can’t guarantee absolute protection. Data may be at risk in transit, so avoid insecure channels for sensitive information. Data retention varies depending on necessity—for account maintenance, legal compliance, dispute resolution, enforcing contracts.

Your Rights

Depending on your residence, you may have rights to access, delete, correct, portability, opt‑out of sale/sharing, restrict processing, withdraw consent, appeal, or manage communication preferences. You may unsubscribe from marketing emails; however, you may still receive account or transaction-related messages. You can exercise rights via the Site or by contacting us. We will not discriminate for exercising rights. We may need proof of identity or authorization for agents. We will respond in accordance with applicable law.

Complaints

If you have a complaint about our data processing, contact us via the below details. If unsatisfied with our response, you may appeal or file a complaint with your local data protection authority. For EEA, see list of supervisory authorities.

International Users

We may transfer, store, and process your personal data outside your country. Data may be processed by personnel and third‑party providers abroad. Transfers outside Europe use recognized mechanisms like EU Standard Contractual Clauses or their UK equivalents, unless transferred to countries deemed adequate.

Contact

If you have questions or wish to exercise your rights, call us, email contacto@bosquedelaeternidad.com, or contact us at Calle Fernando el Católico 15, portal B, CIF G99131831, Monegrillo (ZARAGOZA), 50164, Spain. Under applicable data laws, unless stated otherwise, we are the data controller of your personal information.